DELIVERY

Your order is prepared and shipped by our teams from Monday to Friday. We deliver all over the world.

METROPOLITAN FRANCE

	Amount	Delivery time
Colissimo	10€	Up to 5 business days
Colissimo (from 250€ purchase)	Free	Up to 5 business days
Paris boutique delivery*.	Free	Up to 5 business days

 *Shop delivery is available for our three outlets:

• Molli Saint-Honoré: 1, rue d'Alger, 75001, Paris, France

• Molli Saint-Germain: 252, boulevard Saint-Germain, 75007 Paris, France

• Molli Trocadero: 71, avenue Paul Doumer, 75116 Paris, France

Depending on the store selected and the location of our stocks, please allow up to 5 working days for the collection of your order*. An e-mail will be sent to inform you of its availability. 

*Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

EUROPEAN UNION 

	Amount	Delivery time
DHL	15€ - 20€	Up to 5 business days*.

 *Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

SWITZERLAND AND UNITED-KINGDOM

	Amount	Delivery time
DHL	30€	Up to 5 business days*.

 

*Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

 

MONACO

	Amount	Delivery time
Chronopost	20€	Up to 5 business days*.

 *Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

 

UNITED STATES AND CANADA

	Amount	Delivery time
DHL	30€	Up to 5 business days*.

*Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

AUSTRALIA

	Amount	Delivery time
DHL	40€	Up to 5 business days*.

 *Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

JAPAN

	Amount	Delivery time
DHL	40€	Up to 5 business days*.

 *Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

REST OF THE WORLD

	Amount	Delivery time
DHL	15 - 40€	Up to 5 business days*.

 *Except during Private Sales and Sales periods when our delivery times may be extended up to 10 business days. 

 

When the package is sent, you will receive a tracking link by e-mail.

If you are absent at the time of delivery, the carrier will leave a delivery notice or contact you to schedule a new delivery.

If the package is displayed as "delivered" on the carrier's website but you have not received it, please contact our customer service by email at eshop@molli.com (Monday to Friday from 9:30 am to 5 pm)

CUSTOMS

Any order placed on the website and delivered outside of France may be subject to possible taxes or customs duties that are imposed when the package reaches its destination. These possible customs duties or taxes related to the delivery of an item are the responsibility of the customer. To know the applicable customs duties or taxes, it is up to the customer to inquire with the competent authorities of his country. In the event of a dispute with a customer, the French courts will have exclusive jurisdiction. 

RETURN

Is an item that you ordered not suitable for you ?

The returned item(s) must be free of all traces of use, packaged in a sturdy box or bubble envelope and accompanied by the invoice or delivery note. 

In the event that the product is returned stained or damaged, we will not be able to proceed with the full refund. 

FRANCE

You can hand it in directly in one of our three Parisian stores during opening hours or return it to us free of charge within 15 days from the date of receipt.

• If you have chosen to pick up your order in one of our three Parisian stores, please send an email to eshop@molli.com

• For any delivery received at home, go to our return portal where you can edit your Colissimo return slip.

 

EUROPE AND THE REST OF THE WORLD

You can hand it in directly in one of our three Parisian stores during opening hours or return it to us with the carrier of your choice with tracking of the package within 15 days from the date of receipt at the following address 

Molli boutique

252 boulevard Saint-Germain
75007 Paris, France
Telephone : 01 43 25 87 91

 

REFUNDED

Upon receipt of the package, the refund will be credited within 3 working days on the credit card used for the purchase.