policy return
it is possible to return your molli pieces within 15 days from the date of receipt, according to the specific conditions of each region of the world
make a return from France
an item you ordered does not suit you?
you can return it within 14 days from the date it was received.
go to our return portal where you can edit your return slip or go to one of our three Parisian boutiques.
if the product is returned stained, damaged or without its label, we will not be able to issue a full refund and will deduct €10 for dry-cleaning / €20 for repairs / snagging
make a return from abroad (outside France)
an item you ordered does not suit you?
you can return your order within 14 days from the date of receipt
For all orders placed from Monday, October 14, 2024, please visit our returns portal where you can generate your prepaid label, which will be deducted from your refund.
if the product is returned stained, damaged or without its label, we will not be able to issue a full refund and will deduct €10 for dry-cleaning / €20 for repairs / snagging.
refund delay
upon receipt of the package, the refund is triggered within 3 working days on the credit card used for the purchase.
exchange a Molli piece
it is not possible to exchange a molli piece.
we advise you to place a new order for the desired piece, then to wait for the reception of your first order and to proceed with a return.