delivery and return molli
your order is prepared and shipped by our teams from monday to friday.
we ship worldwide.
delivery method and cost
metropolitan france
- standard home delivery: €10 (free from purchases over €250).
- delivery to a molli store: free
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order. an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended
european union
- standard home delivery: €15-20
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order. an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended
monaco
- standard home delivery: €20
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order. an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended.
united states, switzerland and united kingdom
- standard home delivery: €25
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order. an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of france, switzerland, united kingdom and united states may be subject to any taxes or customs duties. these are the responsibility of the customer and payable by the carrier upon delivery.
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter.
asia
- standard home delivery: €40
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order. an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of france, switzerland, united kingdom and united states may be subject to any taxes or customs duties. these are the responsibility of the customer and payable by the carrier upon delivery.
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter.
oceania
- standard home delivery: €40
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order. an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of france, switzerland, united kingdom and united states may be subject to any taxes or customs duties. these are the responsibility of the customer and payable by the carrier upon delivery.
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter.
rest of the world
- standard home delivery: 15 - 40€
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order. an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of france, switzerland, united kingdom and united states may be subject to any taxes or customs duties. these are the responsibility of the customer and payable by the carrier upon delivery.
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter.
returns and refunds
make a return from metropolitan france
an item you ordered does not suit you?
you can return it within 15 days from the date it was received.
go to our return portal where you can edit your return slip or go to one of our three Parisian boutiques.
the returned item(s) must show no trace of use, no perfume, no trace of make-up and must have never been washed.
they must be packed in a solid box or a bubble envelope accompanied by the invoice or delivery note.
in the event that the product is returned stained, damaged or without its label, we will not be able to proceed with the full refund.
make a return from the european union
an item you ordered does not suit you?
you can return your order obligatorily with DHL within 15 days from the date of receipt to the following address:
molli boutique
252 boulevard saint germain
75007 paris, france
telephone: 01 43 25 87 91
make a return from abroad (outside the european union)
an item you ordered does not suit you?
you can return your order obligatorily with DHL within 15 days from the date of receipt to the following address :
molli boutique
252 boulevard saint germain
75007 paris, france
Telephone: 01 43 25 87 91
the returned item(s) must show no trace of use, no perfume, no trace of make-up and must never have been washed.
they must be packed in a sturdy box or bubble wrap.
in the event that the product is returned stained, damaged or without its label, we will not be able to proceed with the full refund.
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter.
repayment deadlines
upon receipt of the package, the refund is triggered within 3 working days on the credit card used for the purchase.
exchange a molli piece
it is not possible to exchange a molli piece.
we advise you to place a new order for the desired part, then to wait for the reception of your first order and to proceed with a return.