policy confidentiality

last update: may 2018 (date of application of the general data protection regulation (gdpr)


this privacy policy aims to inform you about our practices for collecting and processing your personal data

the molli.com website is controlled by molli, hereinafter “we” or “us”, in this privacy policy. we are responsible for the processing of this website and our registered office is located at 42b rue de Bourgogne, 75007 Paris, France, it is important that you read this privacy policy to be fully informed of how and for what purpose we use your data

in accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the cnil (national commission for data processing and freedoms)


this privacy policy describes our practices for the collection, use, disclosure, retention and protection of your personal data as defined by the general data protection regulations

it applies to any visit from a molli.com computer or telephone during which this privacy policy appears. viewing molli.com from a phone or computer and registering an account constitutes acceptance of the terms of this privacy policy

molli is the controller of the processing of your personal data and as such responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the general data protection regulations

collection and cookies

we collect, process and store personal information from you and the devices you use when viewing molli.com on a phone or computer, during transactions, when registering an account and during interactions with our services

we may also collect personal information about you if you physically enter one of our stores or attend an event

- the content you generate during your interactions with our customer service team, including the information requested to contact you and verify your identity;

- device identifiers such as ip addresses, cookie identifiers, idfas and other device identifiers, as well as geolocation information, iot technologies and connection information such as statistics of your page visits, traffic to and from sites, referring url, advertising data, your browsing history, email addresses with fingerprints, and your login information


we use the personal information we collect to : provide and improve our services, contact you about your account, provide customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities

we process personal data during purchases, payments, customer support and satisfaction to enable us to honor our contract when your contact details and transactional information are processed

legally, we are not permitted to retain personal data longer than necessary to fulfill the purpose for which we collected it. the retention period may therefore be different depending on the processing activity. for the marketing purposes for which you have given us your consent, we retain your contact data for as long as you do not withdraw your consent

finally, your banking information is never in our possession. transactions are entirely processed by the secure payment module of our partner stripe

your rights

the general data protection regulation provides the rights to access, modify and delete your personal information

you can send your support services rights request to eshop@molli.com

- the right of access: your right to obtain confirmation of your personal data, and, where applicable, to access your personal data and to obtain details on the nature of the processing

- the right of rectification: your right to obtain the rectification of inaccurate personal data

- the right to portability: your right to receive personal data from us, in a structured, commonly used and computerized format in order to transfer them to another platform

- the right to be forgotten: your right to delete your personal data

- the right to restriction of processing: your right to effectively block your data; to store them and to interrupt their processing

- the right to object : your right to object to the way your personal data is processed, including your right to challenge our profiling method in this privacy policy

preference management

if you do not wish to receive marketing communications, you can unsubscribe via a link in the email you receive, or by writing to us at eshop@molli.com

disclosure and security

we never disclose your personal information to third parties for marketing purposes

we protect your information with measures that reduce the risk of loss, unauthorized use and access, disclosure and modification

we minimize the amount of personal information we disclose to the amount directly relevant and necessary to accomplish the specified purpose

in doing so we may disclose your personal information to authorized third party service providers who assist us in providing our services as :

- payment provider to facilitate purchases
- service provider processing orders to facilitate order management, packaging and delivery
- marketing and advertising providers to personalize your experience

we protect your information with measures that reduce the risk of loss, misuse, unauthorized access, disclosure and modification


for any questions regarding this privacy policy, please contact: eshop@molli.com

you have the right to file a complaint with the national data protection authority

it is important that the personal data we hold about you is accurate and up to date, please inform us of changes to your personal data in the context of our relationship