delivery and return molli

your order is prepared and shipped by our teams from monday to friday
we ship worldwide

delivery method and cost

Metropolitan France

standard home delivery: €10 (free from purchases over €250)

delivery to a molli store : free

depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store

during periods of private sales and sales our deadlines may be extended

European Union

standard home delivery: €15-20

free delivery in Belgium from €250 purchase

depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store

during periods of private sales and sales our deadlines may be extend

Monaco

standard home delivery : €20

depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store

during periods of private sales and sales our deadlines may be extended

United States, Switzerland and United Kingdom

standard home delivery: €25 (United States and United Kingdom)

free delivery in Switzerland from €250 purchase

depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store

during periods of private sales and sales our deadlines may be extended

any order placed on the website and delivered outside of France, Switzerland, United Kingdom and United States may be subject to any taxes or customs duties, these are the responsibility of the customer and payable by the carrier upon delivery

please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latte

Asia

standard home delivery: €40

depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store

during periods of private sales and sales our deadlines may be extended

any order placed on the website and delivered outside of France, Switzerland, United Kingdom and United States may be subject to any taxes or customs duties, these are the responsibility of the customer and payable by the carrier upon delivery

please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter

Oceania

standard home delivery: €40

depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store.

during periods of private sales and sales our deadlines may be extended

any order placed on the website and delivered outside of france, switzerland, united kingdom and united states may be subject to any taxes or customs duties. these are the responsibility of the customer and payable by the carrier upon delivery.

please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter

rest of the world

standard home delivery : 15 - 40€

depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store

during periods of private sales and sales our deadlines may be extended

any order placed on the website and delivered outside of France, Switzerland, United Kingdom and United States may be subject to any taxes or customs duties, these are the responsibility of the customer and payable by the carrier upon delivery

please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter

returns and refunds

make a return from Metropolitan France

an item you ordered does not suit you ?

you can return it within 15 days from the date it was received

go to our return portal where you can edit your return slip or go to one of our three parisian boutiques

the returned item(s) must show no trace of use, no perfume, no trace of make-up and must have never been washed

they must be packed in a solid box or a bubble envelope accompanied by the invoice or delivery note

if the product is returned stained, damaged, or without its label, we will not be able to proceed with a full refund and will make a deduction of €10 to €20 per item for refurbishment

make a return from the European Union

an item you ordered does not suit you ?

you can return your order within 15 days from the date of receipt to the following address :

molli boutique

252 boulevard saint germain
75007 Paris, France
telephone : 01 43 25 87 91

the returned item(s) must show no trace of use, no perfume, no trace of make-up and must have never been washed

they must be packed in a solid box or a bubble envelope accompanied by the invoice or delivery note

if the product is returned stained, damaged, or without its label, we will not be able to proceed with a full refund and will make a deduction of €10 to €20 per item for refurbishment

make a return from abroad (outside the European Union)

an item you ordered does not suit you ?

you can return your order obligatorily with dhl within 15 days from the date of receipt to the following address :

molli boutique

252 boulevard saint germain
75007 Paris, France
Telephone: 01 43 25 87 91

the returned item(s) must show no trace of use, no perfume, no trace of make-up and must never have been washed

they must be packed in a sturdy box or bubble wrap

if the product is returned stained, damaged, or without its label, we will not be able to proceed with a full refund and will make a deduction of €10 to €20 per item for refurbishment

repayment deadlines

upon receipt of the package, the refund is triggered within 3 working days on the credit card used for the purchase.

exchange a molli piece

it is not possible to exchange a molli piece.

we advise you to place a new order for the desired part, then to wait for the reception of your first order and to proceed with a return.