Unfortunately we do not have the possibility to reserve a Molli piece for online orders.

The announced stock available on Molli.com corresponds to the entire stock of our network.

If an item you are interested in is no longer available, you can subscribe to the availability alert by entering your email address to receive a notification as soon as the model is back in stock.

You can track the status of your order:

• by clicking on the link "See my order", in the confirmation email
• by logging on to your Molli customer account in your My Account/My Orders area

The item ordered may come from several warehouses and a first shipment will be made to group together your entire order in the same place.

You may receive several shipping notifications that correspond to these different steps.

Once you have received your order confirmation email, it is unfortunately no longer be possible to modify the order. We advise that you place a new order for the desired piece, wait to receive your first order and then return it.

Once you have received the order confirmation email, it is unfortunately no longer possible to cancel it. We advise that you wait to receive the order and then return it.

If you are absent at the time of delivery, the carrier will leave a delivery notice or contact you to schedule a new delivery.

In case of a delivery problem or delay, please contact your carrier directly.

You will find the tracking number of your order in the order confirmation email or directly in your Molli account.

If the package is displayed as being "delivered" on the carrier's website but you have not received it, please contact our customer service by email at eshop@molli.com (Monday to Friday from 9:30 am to 5 pm).

• Standard home delivery: 10€ (offered as of 250€ of purchase).
• Delivery in Molli shop* : free

Depending on the location of our stocks and/or the store selected, please allow 5 to 10 working days to receive your order. An e-mail will be sent to you to inform you of its shipment or availability in the store.

During private Sales and Sale periods, our delivery times may be longer.

• Standard home delivery: 15-20€.

Depending on the location of our stocks, please allow between 5 to 10 working days to receive your order. An email will be sent to you to inform you of its shipment.

During private Sales and Sale periods, our delivery times may be longer.

• Standard home delivery: 30€.

Depending on the location of our stocks and/or the store selected, please allow 5 to 10 working days to receive your order. An email will be sent to you to inform you of its shipment.

During private Sales and Sale periods, our delivery times may be longer.

Any order placed on the site and delivered outside France may be subject to taxes or customs duties. These are charged to the customer and will be requested by the carrier upon delivery.

Please note that in case of the return of one or more items in accordance with the refund policy of the majore carriers (DHL, UPS, FedEx) the customs fees cannot be refunded by them.

• Standard home delivery: 30€.

Depending on the location of our stocks and/or the store selected, please allow 5 to 10 working days to receive your order. An email will be sent to you to inform you of its shipment.

During private Sales and Sale periods, our delivery times may be longer.

Any order placed on the site and delivered outside France may be subject to taxes or customs duties. These are charged to the customer and will be requested by the carrier upon delivery.

Please note that in case of the return of one or more items in accordance with the refund policy of the majore carriers (DHL, UPS, FedEx) the customs fees cannot be refunded by them.

• Standard home delivery: 20€.

Depending on the location of our stocks, please allow between 5 to 10 working days to receive your order. An email will be sent to you to inform you of its shipment.

During private Sales and Sale periods, our delivery times may be longer.

• Standard home delivery: 40€.

Depending on the location of our stocks and/or the store selected, please allow 5 to 10 working days to receive your order. An email will be sent to you to inform you of its shipment.

During private Sales and Sale periods, our delivery times may be longer.

Any order placed on the site and delivered outside France may be subject to taxes or customs duties. These are charged to the customer and will be requested by the carrier upon delivery.

Please note that in case of the return of one or more items in accordance with the refund policy of the majore carriers (DHL, UPS, FedEx) the customs fees cannot be refunded by them.

• Standard home delivery: 40€.

Depending on the location of our stocks and/or the store selected, please allow 5 to 10 working days to receive your order. An email will be sent to you to inform you of its shipment.

During private Sales and Sale periods, our delivery times may be longer.

Any order placed on the site and delivered outside France may be subject to taxes or customs duties. These are charged to the customer and will be requested by the carrier upon delivery.

Please note that in case of the return of one or more items in accordance with the refund policy of the majore carriers (DHL, UPS, FedEx) the customs fees cannot be refunded by them.

Is an item that you ordered not suitable for you ?

You can return it within 15 days from the date you received it.

Go to our return portal where you can fill in your return form or go to one of our three Parisian stores.

The returned item(s) must not show any signs of wear, perfume, makeup traces and must never have been washed.

The item(s) must be packaged in a sturdy box or a padded envelope and accompanied by the invoice or delivery note.

In the event that the product is returned stained, damaged or without its label, we will not be able to proceed with the full refund. 

Is an item that you ordered not suitable for you ?

You can return the order with the carrier of your choice with tracking number for the package within 15 days from the date of receipt to the following address 

Molli boutique

252 boulevard Saint-Germain
75007 Paris, France
Telephone : 01 43 25 87 91

Is an item that you ordered not suitable for you ?

You can return your order via DHL within 15 days from the date of receving it to the following address : 

Molli boutique

252 boulevard Saint-Germain
75007 Paris, France
Telephone : 01 43 25 87 91

The returned item(s) must not show any signs of wear, perfume, makeup traces and must never have been washed.

It/they must be packaged in a sturdy box or padded envelope and accompanied by the delivery note.

In the event that the product is returned stained, damaged or without its label, we will not be able to proceed with the full refund. 

Please note that in case of the return of one or more items in accordance with the refund policy of the majore carriers (DHL, UPS, FedEx) the customs fees cannot be refunded by them.

Upon receipt of the package, the refund will be credited within 3 working days on the credit card used for the purchase.