delivery and return molli
your order is prepared and shipped by our teams from monday to friday
we ship worldwide
delivery method and cost
Metropolitan France
standard home delivery: €10 (free from purchases over €250)
delivery to a molli store : free
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
European Union
standard home delivery: €15-20
free delivery in Belgium from €250 purchase
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extend
Monaco
standard home delivery : €20
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
United States, Switzerland and United Kingdom
standard home delivery: €25 (United States and United Kingdom)
free delivery in Switzerland from €250 purchase
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of France, Switzerland, United Kingdom and United States may be subject to any taxes or customs duties, these are the responsibility of the customer and payable by the carrier upon delivery
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latte
Asia
standard home delivery: €40
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of France, Switzerland, United Kingdom and United States may be subject to any taxes or customs duties, these are the responsibility of the customer and payable by the carrier upon delivery
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter
Oceania
standard home delivery: €40
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store.
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of france, switzerland, united kingdom and united states may be subject to any taxes or customs duties. these are the responsibility of the customer and payable by the carrier upon delivery.
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter
rest of the world
standard home delivery : 15 - 40€
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
any order placed on the website and delivered outside of France, Switzerland, United Kingdom and United States may be subject to any taxes or customs duties, these are the responsibility of the customer and payable by the carrier upon delivery
please note that in case of return of one or more item(s) in accordance with the reimbursement policy of the main carriers (dhl, ups, fedex) the customs charges cannot be reimbursed by the latter
returns and refunds
make a return from Metropolitan France
an item you ordered does not suit you ?
you can return it within 15 days from the date it was received
go to our return portal where you can edit your return slip or go to one of our three parisian boutiques
the returned item(s) must show no trace of use, no perfume, no trace of make-up and must never have been washed. if the product is returned stained, damaged or without its label, we will not be able to issue a full refund and will deduct €10 for dry-cleaning / €20 for repairs
make a return from the European Union
an item you ordered does not suit you ?
you can return your order within 15 days from the date of receipt to the following address :
molli boutique
252 boulevard saint germain
75007 Paris, France
telephone : 01 43 25 87 91
the returned item(s) must show no trace of use, no perfume, no trace of make-up and must never have been washed. if the product is returned stained, damaged or without its label, we will not be able to issue a full refund and will deduct €10 for dry-cleaning / €20 for repairs
make a return from abroad (outside the European Union)
an item you ordered does not suit you ?
you can return your order obligatorily with dhl within 15 days from the date of receipt to the following address :
molli boutique
252 boulevard saint germain
75007 Paris, France
Telephone: 01 43 25 87 91
the returned item(s) must show no trace of use, no perfume, no trace of make-up and must never have been washed. if the product is returned stained, damaged or without its label, we will not be able to issue a full refund and will deduct €10 for dry-cleaning / €20 for repairs
repayment deadlines
upon receipt of the package, the refund is triggered within 3 working days on the credit card used for the purchase.
exchange a molli piece
it is not possible to exchange a molli piece.
we advise you to place a new order for the desired part, then to wait for the reception of your first order and to proceed with a return.